Refund policy

Last Updated: April, 2026

At Vicky Art Prints, we take immense pride in the quality and craftsmanship of our handcrafted leather art tool holders. Your satisfaction is our top priority. If your purchase does not meet your expectations, we are here to help with a transparent and straightforward return process.

1. 30-Day Return Guarantee 📅

We offer a 30-day return window. You have 30 days from the date you received your item to request a return.

  • Eligible for Return: Items that are unused, in the same condition that you received them, and in their original packaging.
  • Non-Eligible Items: Personalized or custom-made leather goods, items marked as "Final Sale," and products returned after the 30-day window.

2. Damaged or Defective Items ⚠️

Quality is our signature, but if a mistake happens, we will fix it. Please inspect your order upon reception.

  • If the item is defective, damaged, or if you receive the wrong item, contact us immediately at Support@VickyArtPrints.com.
  • We will evaluate the issue and provide a pre-paid return label for a replacement or a full refund at no cost to you.

3. The Return Process 📝

To ensure a smooth return, please follow these steps:

  1. Initiate: Email us at Support@VickyArtPrints.com with your Order Number and photos of the product.
  2. Approval: Once approved, we will send you instructions on how and where to send your package.
  3. Ship: Pack the item securely in its original packaging. We highly recommend using a trackable shipping service.
  4. Inspection: Once we receive the return, our team will inspect the item within 2-3 business days.

4. Refunds & Processing Time 💰

  • Approval: We will notify you via email once we’ve received and inspected your return.
  • Issuance: If approved, you’ll be automatically refunded on your original payment method within 5 business days.
  • Note: Please remember it can take some time for your bank or credit card company to process and post the refund.

5. Return Shipping Costs & Fees 🚚

  • For Defective Items: Vicky Art Prints covers 100% of the return shipping costs.
  • For Personal Preference Returns: The customer is responsible for paying the return shipping costs.
  • Restocking Fees: We believe in fairness—we do NOT charge any restocking fees.

Contact Our Support Team ✉️

If you have any questions regarding your specific return, please reach out to us:

  • 📧 Email: Support@VickyArtPrints.com
  • 📞 Phone: +1 717 613 5333
  • 📍 Office Address: 8321 Osborne Dr, Austin, TX 78729, US