FAQs

Last Updated: July 3, 2026

What is the Bordeaux Artisan Roll?
It is a premium, handcrafted tool holder made from 100% genuine leather, designed specifically for artists and creators.
What materials are used in your products?
We use high-quality, top-grain natural leather and durable hardware to ensure your gear lasts a lifetime.
Will my product look exactly like the photos? Since we use natural leather, each piece has unique grain patterns and slight color variations, making your item one-of-a-kind.
Is this product only for paintbrushes?
No, it is highly versatile! It can store paintbrushes, pencils, markers, palette knives, and other art stationery.
Is the leather roll durable for travel?
Yes, the roll-up design and secure leather ties are specifically crafted to protect your tools during travel or outdoor sketching.

How does the personalization work?
You can enter your name or initials during checkout. We will then emboss or engrave them onto the leather for a custom look.
Can I choose the color of the engraving?
We currently offer an elegant gold-foil embossing as seen in our product photos for a luxury finish.
What if I entered the wrong name for personalization?
Please contact us via email within 12 hours. Once production begins, we cannot modify personalized details.

How long does it take to process my order?
Every item is inspected and prepared within 1–3 business days.
How long does shipping take within the USA?
Standard shipping usually takes 3–5 business days after the processing period.
Do you offer free shipping?
Yes, we offer Free Shipping on all orders within the United States.
How can I track my order?
As soon as your order ships, you will receive an email with a tracking number and a link to monitor its progress.

Can I cancel my order?
You may request a cancellation within 12 hours of placing your order.
What is your return policy for standard items?
We accept returns for non-personalized items within 30 days of delivery.
Can I return a personalized product?
Because these are custom-made, personalized items cannot be returned unless they arrive damaged or defective.
How do I contact customer support?
You can reach us anytime at Support@VickyArtPrints.shop or call us at +1 717 613 5333.
Where is your office located?
Our office is located at 8321 Osborne Dr, Austin, TX 78729, US.